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(1) Introduction
Please read these booking
terms carefully.
You will be asked to
expressly agree to these booking terms during your transportation booking
process on our website.
These are standard
terms and conditions and an affiliate provider terms may vary.
(2) Interpretation
“CLIENT\" means
the person who accepts a quotation or offer of the Provider for the sale of
Services or whose order for the Services is accepted by the Provider;
\"PROVIDER\"
means an affiliate transport provider who is licensed by Transport for London
Public Carriage Office with appropriate Licence.
\"THE CONTRACT\"
means the contract for the provision of ground transfer services under these
Conditions;
\"SERVICE\"
means the service of ground transport (including any instalment of the service
or any multiple services) which the Provider is to supply in accordance with
these Conditions;
(3) Conditions
Before booking a
journey with us you are requested to read and accept our \"Terms of Business\" below.
(a) The
Provider (an affiliate company) shall sell and the Client shall purchase the
Service in
accordance with any quotation or offer of the Provider which is accepted by the
Client, or any reservation of the Client which is accepted by the Provider,
subject in either case to these Conditions, which shall govern the Contract to
the exclusion of any other terms and conditions subject to which any such
quotation is accepted or purported to be accepted, or any such reservation is
made or purported to be made, by the Client.
(b) A contract will only come in to being upon the acceptance of
the Provider of the reservation and the
following conditions shall be deemed to be incorporated in the contract. The
Client accepts these terms & conditions by placing a reservation on this
website, booking with the provider directly via but not limited to the
providers; web site, via telephone, or via telephone booking agent.
(d) No reservation order submitted by the
client shall be deemed to be accepted by the provider unless and until
confirmed in writing by email telephone or otherwise by an authorised
representative of the provider.
(e) The Provider reserves the right, by giving notice to the Client at any
time before delivery, to increase the price of the service to reflect any
increase in the cost to the provider which is due to any factor beyond the
control of the provider (such as, without limitation, any foreign exchange
fluctuation, currency regulation or alteration of duties, any change in
delivery dates, quantities or specifications for the service which is requested
by the Client, or any delay caused by any instructions of the Client or failure
of the Client to give the Provider adequate information or instructions.
(f) The
Provider reserves the right to use the services of contractors or sub contractors
(herein known as third parties) to provide services to Clients. Where
appropriate details i.e. names, addresses of any such third parties will be
provided by the Provider upon any reasonable request and at the discretion of
the Provider.
(g) Reservations
orders made for service on the following dates will be subject to an additional
surcharge of 50% on published prices: 24, 25, 26, December & 1 January.
(h) A
maximum time of 30 minutes for address collections & 90 minutes for
airport, seaport collections will be allocated, whereupon non-contact with the
client will classify the reservation to be a NO SHOW & will be subject to
clauses 8(b) & 9(a).
(4) Booking process
The advertising of services on our website constitutes an “invitation to
treat”; and your submission of a booking request for ground transportation
service or services constitutes a contractual offer. No contract will come into force between you
and us unless and until we accept your order.
(5) Services
Our affiliates
provide airport transfers, executive and elite chauffeur driven cars, coach
services, group transfers, London tours, day hire and as directed private hire
services.
(6) Price and payment
Prices for services
are quoted on our website. However, it
is always possible that some of the prices on the website may be
incorrect. We will verify prices as part
of our online booking procedures so that correct price will be stated when you
pay online for any bookings.
Payment must be made
in full for Pay by card (Pay Now) bookings. For Pay in cash (Pay Later)
bookings we still require your card details as a security and will check the
authenticity of your information.
We do not charge VAT
on cash and credit/debit card bookings.
For Private and
Business credit invoice accounts we will add VAT on all bookings.
Prices are liable to
change at any time, but changes will not affect contracts which have come into
force.
(7) Terms of Carriage
(a) The Providers (herein
known as an affiliate company) prices are based on clients (herein known as
passengers) being ready to travel at the booked time and date. Clients must
book their ground transfer in accordance with check in times and guidelines
provided by their relevant air or cruise line.
(b) All meets apart
from airports waiting time are free for the first 10 minutes; thereafter you
will be charged 6 pounds every 15 minutes on the entire waiting time. Airport
and Seaport collections: 60 minutes free waiting time from the time of actual landing
of your flight is included in the price, additional free waiting time can be
requested at time of booking, otherwise you will be charged 6 pounds for every
15 minutes waiting after the free 60 minutes for airport pickups. There is no
additional charge for flight delays.
(c) Fares quoted are flat
rates. Any diversions, additional set downs or pickups by passengers will incur
a minimum charge of £5.00 per diversion. Fares quoted that are not booked will
have a validity of 24 hours. Freedom Airport Service reserves the right of
altering any prices without prior notification however quotations on confirmed
bookings will be binding.
(d) Neither us or any of our
affiliate transport provider nor any of its contracted or sub-contracted
drivers will accept responsibility for loss or damage to luggage. Clients are
responsible for ensuring that their luggage is loaded/unloaded at all times, if
accompanying the luggage on the journey.
(e) Vehicles are booked by
clients as requested. Standard and Estate/MPV cars carry a maximum of 4
passengers & luggage. Vehicles to carry a larger number of passengers &
luggage are available & are to be booked as required, (for luggage
limitations, vehicle types and relevance).
(f) Damage to vehicles caused
by passengers due to soiling is chargeable at the rate of £60.00 (GBP) in cash
at the time of instance by the driver.
(8) Your rights of cancellation & Charges
(a) Reservations that have been
accepted and confirmed by the Provider may be cancelled by the Client by
telephone or email at info@londontaxifares.com. Vehicles that are cancelled by client after reservation acceptance by
the provider shall incur a cancellation charge.
(b) Cancellations
that are not informed of are deemed to be of the status ”NO SHOW” and will
subject to a charge of 100%.
(c) Cancellation informed 24
hours or more prior to booked journey time are subject to a charge of £10.00
for a single journey booking and £20.00 for a return journey booking.
(d) Cancellations informed 6 to 24 hours prior to the booked journey time
are subject to a charge of 50% of the quoted fare.
(e) Cancellation\'s not
informed up to 6 hours prior to the time of booking cancellation charge
incurred: 100% of quoted fare.
(f) For ASAP (As Soon as
Possible) jobs and journeys which require more than 6 hours to dispatch the
vehicle to be at pickup place, we reserve the right to charge 100% of quoted fare
for the journey, unless the cancellation has been made prior to the dispatch of
the vehicle.
(g) Vehicles that are booked
by the client those are not suitable for the purpose for which they have been
booked for will be subject to clause 7(e) and 8(e).
(9) Consumer rights
If you are a
consumer, any statutory rights which you have, which cannot be excluded or
limited, will not be affected by these booking terms
(10) Refunds
If you cancel your
booking and are entitled to a refund as in section 9 of this document, we will
usually refund any money received from you using the same method originally
used by you to pay for your booking. We will process the refund due to you within
24 hours of the time we received your valid notice of cancellation.
(11) Limitations
and exclusions of liability
Nothing
in the booking terms will: (a) limit or exclude the liability of a
party for death or personal injury resulting from negligence; (b) limit or
exclude the liability of a party for fraud or fraudulent misrepresentation by
that party; (c) limit any liability of a party
in any way that is not permitted under applicable law; or (d) exclude any
liability of a party that may not be excluded under applicable law. If you are a consumer, any statutory rights
which you have, which cannot be excluded or limited, will not be affected by
the online booking terms.
The
limitations and exclusions of liability set out in this Section and elsewhere
in the booking terms: (a) are subject to the preceding paragraph; and (b)
govern all liabilities arising under the booking terms or in relation to the
subject matter of the booking terms, including liabilities arising in contract,
in tort including negligence and for breach of statutory duty.
We will
not be liable to you in respect of any losses arising out of a force majeure
event.
We will
not be liable to you in respect of any business losses, such as loss of or
damage to profits, income, revenue, use, production, anticipated savings,
business, contracts, commercial opportunities or goodwill.
If you
are a business customer, we will not be liable to you in respect of any loss or
corruption of any data, database or software.
If you
are a business customer, we will not be liable to you in respect of any
special, indirect or consequential loss or damage.
If you are a
business customer, our aggregate liability to you under the booking terms will not
exceed the greater of: (a) amount; and (b) the total amount paid or (if
greater) payable by you to us under the booking terms.
(12) Force majeure
In this Section “force majeure event” means any
event which is beyond our reasonable control.
Without prejudice to the generality of the
foregoing, the following shall be regarded as causes beyond the Providers
reasonable control directly or indirectly:
(a) Act of God, explosion,
flood, tempest, fire or accident;
(b) War or threat of war,
sabotage, insurrection, act of terrorism, civil disturbance or requisition;
(c) Acts, restrictions,
regulations, byelaws, prohibitions or measures of any kind on the part of any
governmental, parliamentary or local authority;
(d) Traffic accidents, traffic
hold ups, traffic congestion;
(e) Strikes, lockouts or other
industrial actions or trade disputes (whether involving employees of the
Provider or of a third party);
(f) Flight
delays, flight cancellations, early arrivals;
(g) Power failure or breakdown
in machinery including vehicles and computer systems.
Where a force
majeure event gives rise to a failure or delay in us performing our obligations
under these terms and conditions, those obligations will be suspended for the
duration of the force majeure event.
(13) General terms
We will treat all
your personal information that we collect in connection with your order in
accordance with the terms of our Privacy Policy; use of our website will be
subject to our website terms of use.
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